Privacy and information handling
Ground Up Recruitment · 20 October 2026
Who handles your information
Andrew Greenhow trading as Ground Up Recruitment manages enquiries and registrations. Contact andrew@grounduprecruitment.com.au about privacy, access, corrections, withdrawal or complaints.
What we collect and why
Employer enquiries contain contact, business and vacancy details. Candidate registrations contain contact details, region, work preferences, declared skills and qualifications, pay expectations, experience, availability and any résumé you choose to upload. We use this information to respond, assess potential matches and manage recruitment. A rules-based tool compares stated profile fields with vacancy requirements and shows Andrew potential alignments and gaps. It does not read or extract your résumé automatically, decide eligibility, reject you automatically, or send details to employers without permission. Andrew reviews potential matches and confirms information with you. Registration is voluntary; without required details we may be unable to assist.
Please leave out identity documents, bank information, date of birth, medical information and referee contact details. We will discuss any additional information needed for a specific role separately. We seek your permission before presenting identifiable details to an employer.
Storage and access
Details are stored in the website’s managed database and résumé files in private file storage, with an owner-restricted management area. The service uses OpenAI Sites and Cloudflare hosting infrastructure. Service providers may process information outside Australia; specific storage countries have not been confirmed. Contact us before uploading if you have location requirements.
Information is used for recruitment, not sold as a public candidate directory or automatically added to marketing lists. We may disclose it to service providers needed to operate the service, employers with your permission, or where required by law. Contact information sent by email is also handled through our business email service.
Retention and your choices
We retain information while needed for recruitment and any applicable recordkeeping or legal obligations. Some agency registers and correspondence must be retained for at least six years under Queensland requirements. You can ask us to stop considering you for future roles, correct details, provide access, or remove information not required to be retained. We will explain any retention requirement that prevents deletion.
Security and website use
We restrict access and use secure web connections. No online service is risk-free. Uploads are limited to PDF and DOCX; automated malware scanning is not provided. Our forms use a honeypot, timing checks, file validation and submission limits to reduce abuse. A short-lived hash of the network address is used for rate limiting. Hosting services may maintain operational security logs. No advertising analytics are added by Ground Up. When email alerts are enabled, Resend processes an alert containing the submission type, reference, time and dashboard link; résumés and profile contents are not included.
Questions and complaints
Email Andrew with enough information to locate your record; do not email identity documents unless a secure verification method has been agreed. We aim to acknowledge complaints within two business days and respond substantively within ten business days, or explain any delay. Any applicable rights to raise a complaint with a regulator remain available.